No long-term commitment required. PrepMate operates on a weekly basis, but you're free to order on whatever schedule works best for you — weekly, bi-weekly, monthly, or as needed. Just make sure payment is submitted before the cutoff for any week you'd like meals.

Payment must be received by Saturday morning to be included in that week's meal prep. Orders confirmed after the cutoff will be processed for the following week.

The menu rotates weekly to keep things fresh and seasonal. That said, you may see fan favorites make a comeback — some dishes are too good to retire permanently.

Absolutely. Since there's no subscription lock-in, simply don't submit payment for any week you'd like to skip. If you need to pause for an extended period, feel free to let us know at prepmatephilly@gmail.com — we'll keep your preferences on file for when you're ready to return.

We do our best to accommodate last-minute changes, but we can't guarantee modifications once prep has begun. Reach out as early as possible — ideally before Saturday morning — and we'll do what we can.

Deliveries go out on Monday mornings between 8–11am. Sunday evening delivery is available on a case-by-case basis — just reach out in advance to arrange it.

We deliver throughout Philadelphia and the surrounding area, including parts of South Jersey. Delivery fees are based on distance from Philadelphia:

No worries — meals are packed in insulated thermal bags designed to keep everything at a safe temperature for a few hours at room temperature. Just retrieve them when you're back and refrigerate promptly.

Absolutely! We can deliver to your home, office, or any other convenient location within our delivery zones. Just note the preferred address when placing your order.

We source local, organic, and seasonal ingredients weekly — because what goes into your meals matters as much as what comes out of them. Every dish is built around your goals and dietary needs, drawing on globally inspired flavors to make healthy eating something you'll actually look forward to. Nutritious and never boring.

Yes — and this is where we shine. Each client receives a personalized menu built around their preferences, dietary restrictions, health goals, and any allergies. We take this seriously. Please be thorough when completing your intake form so we can take the best possible care of you.

Meals are best enjoyed within 4–5 days when stored in the refrigerator. We recommend keeping them sealed until you're ready to eat. Meals are not intended for freezing unless otherwise noted.

Most meals can be reheated directly in their container in the microwave (2–3 minutes). For oven reheating, transfer to an oven-safe dish at 350°F for about 10–12 minutes. Specific reheating notes are included with each meal when applicable.

Yes! Each meal includes macro information (calories, protein, carbs, and fat) which you can also browse in advance on our Weekly Menu page.

We accept Venmo, Zelle, PayPal, Cash App, and Apple Pay. Payment details will be shared during onboarding. All payments are due by Saturday morning for the upcoming week's meals.

Payment must be received by Saturday morning to be included in that week's delivery. We'll reach out with a reminder and your total for the week — just confirm and pay to lock in your order.

Because meals are made fresh to order, we're unable to offer refunds once prep has begun. If there's ever an issue with your order — missing items, quality concerns — reach out within 24 hours of delivery and we'll make it right.

Email us at prepmatephilly@gmail.com and we'll get back to you within 24–48 hours. For time-sensitive questions (like a cutoff deadline), we recommend reaching out as early as possible.

Meals are packed in BPA-free, microwave-safe containers designed for both convenience and freshness. We're committed to minimizing our environmental footprint and continually evaluating more sustainable packaging options.

Our containers are recyclable — please check your local guidelines for proper disposal. We also encourage clients to repurpose them for leftovers, pantry storage, or on-the-go meals. Every little bit helps.

All orders are packed in insulated thermal bags that maintain a safe temperature for several hours at room temperature. If you won't be home for an extended period, we recommend coordinating a delivery time or arranging with a neighbor to bring the bag inside.